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Managing Facilities & Real Estate Book
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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

About Strategic Advisor

Strategic Advisor is a boutique consulting firm focused on the Facility and Property Management industry. We've worked with Fortune 500 companies, Municipal, provincial and federal government organizations, educational organizations, institutions and large and small corporation as well as large Facility Management outsourced service providers.

Instead of a general consulting organization who also works in Facilities, our background includes direct operational experience and active participation in the Facility Management profession.As a result, we bring a practical approach to helping you, not a theoretical one.

Our approach and experience lets you solve problems, get results and augment your resources. Getting outside expertise lets you focus on your day-to-day responsibilities leads to success. Tap into years of proven Asset, Facility and Property Management experience and improving services to improve your efficiency and reduce costs.

Our Principal, Michel Theriault, is a practitioner in Facility/Property Management with a track record of successfully managing Facility and Property operations in large, complex portfolios. As an independent consultant, he uses his experience and success to help you solve problems, lower total costs, enhance service and improve efficiency.

We aren’t affiliated or represent vendors or suppliers, keeping us fully independent. About our Services Based on our background, experience and partners, we provide a wide range of services and can easily design a service or scope that meets your specific requirements. We provide a no-obligation consultation to discuss your requirements and to see how we can customize services to meet your needs and get results for you.

Using Strategic Advisor makes sense

  • Efficient use of your resources - We handle things so you and your staff can focus on your priorities.
  • Get an Outside View - We bring objectivity and a broad range of experience to you.
  • Get Results Quickly - We get things done on your timeline and to your satisfaction.
  • Value for Money - You get the skills and experience you need only when you need them.

Three key areas give you success

  • Lower Total Costs - Lack of information or an insulated operation can prevent you from seeing opportunities.
  • Enhance Service - Whether it’s using what you have better or implementing procedures, you can deliver better service.
  • Improve Efficiency - Wasted efforts and lack of tools to manage can prevent you from getting the most from your resources.

Questions you need to ask

  • Are you doing the right things?
  • Are you doing them well?
  • Do you have enough information to know for sure?
  • Do you know what needs to be changed or improved?
  • Do you have the resources or the time to plan and implement improvements?

Service Areas

You can get more details on our services from the Services menu above, or by downloading our brochures, but here is an overview of the key areas where we help Facility Managers in managing their responsibilities for their comanies.

Download Our Service Brochures

 

Overview of our Services

  • Cost Management : With no agenda or department to protect, our experience managing down costs in an outsourcing environment will identify opportunities you haven’t tapped into yet through contract and spend analysis.
  • Operational Assessments : Are your resources and systems enabling you to serve your organization’s core business, make strategic decisions and minimize costs? A review can help you fine-tune or completely revamp your organization and systems by comparing to best practices.
  • RFP/RFQ Documents : Good Request For Proposals get results but are harder to develop than it seems. We help you identify objectives, strategy, questions, specifications, assessment and performance management tools.
  • FM Systems : Systems give you the control and information needed to manage better. We help develop internal requirements and business cases as well as supporting you through the selection and implementation process.
  • Strategic Planning : Strategy is critical, but most managers are busy dealing with operational, personnel and service issues with no time to plan the future. We help you develop a Strategic Plan and implement for success.
  • Business Cases : Our success collecting facts, developing solid arguments and crafting them into a business case will help you get approval for your initiatives and projects.
  • Outsourcing Decisions : The decision requires a detailed assessment of your operations, needs, costs, processes, risk areas and future requirements. We take you through an unbiased process that will help you make the decision.
  • Performance Management : If you don't measure results, you don't have management information for decisions and initiatives that improve service and reduce costs. Our experience develops measures that get results you need.
  • Customer Service : Customer service is important for success. We assess processes, implement better techniques and conduct surveys so you can assess your results and make changes that your occupants will appreciate.
  • Managing Transitions : Transitions take planning, resources and effort, whether it's an org change, new systems or processes, outsourcing, out-tasking or supplier change. Our experience ensures a smooth transition.
  • Policies & Procedures : Consistent, effective results require well developed policies and procedures that are easy to understand and implement. Our experience helps you develop and implement them for better results.
  • Training : We provide on-site training for customer service, strategy, FM procurement, systems, procedures, performance management, communications, and more with a clear Facility and Property Management focus.

Facilities Leadership : Webinar Series

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Where is Michel Next?

  • 22 Jun 2012
    Seminar @ SIMA 22 Jun 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 08 Jul 2012
    FM Workshop @ Singapore 08 Jul 2012 to 10 Jul 2012

    "Facilities Management - From Maintenance to Management" 2 Day Workshop with strategies, approaches and Leading Practices

  • 19 Jul 2012
    Seminar @ Total Facilities Live 19 Jul 2012 04:00 PM to 05:00 PM

    "Strategic Facilities Management - Get Results" This seminar covers 4 key topics to success: communicating to Influence,