FM Polls & Surveys
Blog - Managing The Built Environment
Managing Facilities & Real Estate Book
image image image image image image image image image image image image image image image image image image
Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.


Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

Michel's Books

Michel has written two books and has several more on the way. They are for the Facility Management profession, Suppliers and General Management.

 

Managing Facilities & Real Estate

pfmfront

Written for Facility Managers, this 530 page book focuses on strategy, management and leadership so FM's can leverage their existing technical experience and knowledge.

Michel was awarded the Distinguished Author award by IFMA in 2010 for this book.

Managing Facilities and Real Estate has become increasingly complex.Facility and Property Management is a profession that requires technical knowledge, managerial skills and leadership qualities to deliver service.

While many Property and Facility Management professionals have technical skills or can easily access training and resources for technical issues, effective leadership, management and strategic skills and tools are increasingly important for Facility professionals in all roles to get results, get attention and get ahead while serving your organization's core business needs.

Whether you manage a single building or a portfolio and whether you manage a corporate facility, government office, institution, retail, manufacturing or a commercial building, you have similar challenges and will improve your results with the techniques from this book.

You get 50 strategies, techniques and approaches you can use to improve results and build on your technical knowledge. They include checklists, forms, tools and ideas you can use immediately. They are all self contained and easy to read and reference, yet are assembled in specific areas. You don't need to read it back-to-back. Use your limited time to focus on specific initiatives and benefit from the leading practices and ideas you need to get results. The main areas include Management & Leadership Strategic Management Communicating to Influence FM Systems Procuring Services / Outsourcing Managing Performance Customer Service Cost.

Available on Amazon or other online retailers.
Also available from our blog website Managing The Built Environment

 

Win More Business - Write Better Proposals

BookWritten for Service Providers, this 246 page book is easy to read and reference while giving you critical techniques to improve the success of written proposals.

Whether you are an individual writing proposals or part of a business development team responding to RFP's, you need to write clear, concise and compelling proposals that separate you from the competition and convince your client.

A clear strategy for winning is the foundation for everything else you do when developing a proposal response, but how you represent that strategy and the solution, evidence and benefits you bring to the client could mean the difference between winning and losing during the evaluation process.

This book starts off by looking at how to develop your strategy for a winning proposal and then shows you how a structure and write your proposal so it will be persuasive and compelling to your client. Developing a strategy for winning will give you the edge over your competition and translating your strategy into a written proposal that is compelling to your client is the key to a successful proposal. Simply put, winning means getting your client to choose your proposal over your competition.

Get the strategic techniques you need to change your proposals from simply providing information to delivering clear, concise and compelling proposals that differentiate you from the competition, persuade your client and win more business.

Learn from Michel's experience writing winning proposals that resulted in billions of dollars in revenues. Get insider knowledge that's based on his work with buyers developing RFP documents, conducting procurement initiatives, evaluating bid submissions and coaching evaluators.

Available on Amazon and other online retailers. Available in Kindle format.
Also available on our website How To Win More Business.

 

Quick Guides for Managers

quick guides for managersThis new series is specially designed for busy or aspiring Managers. At around 100 pages each, these books deliver quick, easy to read techniques and approaches you can apply on the job to get better results.

Whether you are a manager or an aspiring manager, you'll expand your skillset and learn techniques you can apply immediately to improve results from your staff.

You don't have time to read long, comprehensive books on Management theory so this Quick Guides series covers one topic in each pocket sized book with a practical approach and clear, concise information. It's written in an easy, accessible style you can get through quickly or refer to frequently.

You get easy access to key tips, suggestions, techniques and approaches that will help you improve how you manage staff, processes and resources.

 Our first 4 books in the series will be:

#1 Communicate to Influence

Communicating is about more than conveying information. It’s about influencing someone to follow directions, agree with your position, take action or approve your business case. Take what you think you know about communicating in your job and turn it on its head. You probably thought it was about being clear and concise so the recipient would understand it. If so, you’d be wrong.

#2 Developing Strategy

Don’t think Strategy’s in your job description? Of course it is. You can use strategy to get better results from yourself and your team by developing a strategic path to your objective no matter what your job is of where you fit within the organization.

#3 Lead your Team, Don't Just Manage

Just because ‘Manager’ is in your title doesn’t mean you shouldn’t also be a Leader to your team and organization. The complexities of your job demand it and leadership isn’t reserved for the CEO or President of your company. “Management is doing things right; leadership is doing the right things.” According to Peter F. Drucker

#4 Thinking Into the Corners

Stop ‘Thinking Outside The Box’. It’s more likely to hurt you and your team than help you. When options are limitless, you’re likely to miss the obvious. Instead, stretch yourself and your staff to find the valuable solutions waiting in the corners.

These books will be available on Amazon and other online retailers as well as in ebook format.
Please visit our website for more information, general management blogs and to sign-up to be notified when they are available at Successfuel for managers.

 

Free FM Resources

Get our free premium FM resources in a download link when you sign up to our list. Then you'll receive our newsletter and bulletins periodically.

E-mail Address:

First Name:

Latest FM Blogs

The FM Pie
Download Your Copy

Where is Michel Next?

  • 23 Apr 2012
    Seminar @ Office Canada 23 Apr 2012 03:15 PM to 09:30 PM

    "Don't Write, Communicate to Influence" This seminar focuses on the missing element in writing - how to influence others

  • 22 Jun 2012
    Seminar @ SIMA 22 Jun 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 23 Jun 2012
    Seminar @ SIMA 23 Jun 2012 08:00 AM to 09:15 AM

    "Procuring Success" For either supplies or Facility Managers, this will introduce techniques to improve the results of procurement

  • 19 Jul 2012
    Seminar @ Total Facilities Live 19 Jul 2012 04:00 PM to 05:00 PM

    "Strategic Facilities Management - Get Results" This seminar covers 4 key topics to success: communicating to Influence,