FM Polls & Surveys
Blog - Managing The Built Environment
Managing Facilities & Real Estate Book
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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

FM Associations

This is a list of national and international associations. Some of these associations have local or regional chapters and there are other associations that operate locally or regionally and cover all types of facilities.

Some associations have their own annual conferences, produce magazines for their members and provide reference material and resources for members and non-members.

Where the association has provided information, it has been included below.

  • ABRAFAC - Associacao Brasiliera De Facilities (Brazil) www.abrafac.org.br
  • AFE - Association for Facilities Engineering (US) www.afe.org For facilities engineers and operations professionals, helps members grow professionally through quality networking, knowledge sharing, certification and other resources. Promotes the facilities engineering profession.
  • AIFMI - Alliance of Infrastructure and Facility Managers of India www.aifmi.in An industry-managed organization, playing a proactive role in India's Facilities Management community. Sets a common voice for the industry and enhance the credibility of IFM, promoting FM in the public and private structures.
  • APFM - Association of Property and Facility Managers (Singapore) www.apfm.org.sg Promotes the standard and practice of property and facility management in various sectors of the industries. Provides for exchanges among members and dialogues with the authorities and other allied professional bodies.
  • APPA - Association of Higher Education Facilities (North American) www.appa.org Promotes leadership in educational facilities for professionals seeking to build their careers, transform their institutions, and elevate the value and recognition of facilities in education.
  • ARSEG - Association des Responsable Services Généraux. (France) www.arseg.asso.fr
  • BGFMA - Bulgarian Facility Management Association www.bgfma.bg
  • BIFM - British Institute of Facilities Management www.bifm.org.uk Provides information, education, training and networking services individual professionals and organizations. BIFM's mission is to advance the profession and consolidate FM as a vital management discipline.
  • BOMA - Building Owners & Managers Association (International) www.boma.org
  • CCFM - Conference for Catholic Facility Management (US) www.ccfm.net
  • CHES - Canadian Healthcare Engineering Society www.ches.org Helping members manage the environment which is essential for healthcare delivery. Members are directly involved in, or responsible for the full range of functions including plant, maintenance, facilities, clinical engineering, safety, construction, security, support services, environmental management, and waste management.
  • CREW Network - Commercial Real Estate Women (North America) www.crewnetwork.org The industry’s business networking organization influencing the success of the commercial real estate industry women. A commercial real estate network in major North American markets representing every discipline within commercial real estate.
  • CRFC - Canadian Recreation Facilities Council (Canadian) www.crfc.ca CoreNet Global www.corenetglobal.org A leading professional association for corporate real estate and workplace executives, service providers, and economic developers. Publishes LEADER Magazine covering corporate real estate trends and practices and conducts 5 Global Summits annually
  • EuroFM - European Facility Management Network www.eurofm.org
  • FMA - Facilities Management Austria www.fma.or.at
  • FMA - Facilities Management Association (UK) www.fmassociation.org.uk Members represent all sectors of the industry and get involved, because they want to grow their business and because they want to make sure their voice is heard by government, industry and the media. ?
  • FMA - Facility Management Association of Australia www.fma.com.au
  • FMN - Facility Management Nederland www.fmn.nl
  • FM-ARENA (Switzerland) www.fm-arena.ch
  • GEFMA - German Facility Management Association www.gefma.de The leading German network for executives in facility management including external and internal service providers representing the full range of facility services. Includes in-house facility managers as customers, investors, property owners and the public sector.
  • Global FM www.globalfm.org
  • HEFMA - Health Estates & Facilities (UK) www.hefma.org.uk
  • HEFMA - Higher Education Facility Management Association of Southern Africa www.hefma.org The objective is to develop and maintain high quality standards in the management, maintenance, operation, planning utilization and development of the physical infrastructure of higher education institutions.
  • HKIFM - Hong Kong Institute of Facility Management www.hkifm.org.hk
  • HFMS - Hungarian Facility Management Society www.fmportal.hu To develop FM as a business area of strategic importance, maintain and develop world class domestic professional excellence, create rules to govern facility management activities and represent the professional and economic interests of its members.
  • IAAM - International Association of Assembly Managers (US) www.iaam.org
  • IAAPA - International Association of Amusement Parks and Attractions (US) www.iaapa.org
  • IHEEM - Institute of Healthcare Engineering and Estate Management (UK) www.iheem.org.uk A specialist institute for the healthcare estates sector. Approximately 10% of members are based overseas. Its primary purpose as an a professional development organization, is to keep members up to date with developing technology and changing regulations. ?
  • IFMA - International Facilities Management Association www.ifma.org The world’s largest association representing professional facility managers in 78 countries. Certifies facility managers, conducts research, provides educational programs and produces the World Workplace conference. IPFMA - Irish Property & Facility Management Association www.ipfma.com
  • IREM - Institute of Real Estate Management (US) www.irem.org Education, resources and information for real estate management professionals. Affiliated with the National Association of Realtors,IREM serves the multi-family and commercial real estate sectors in the U.S. and around the globe.
  • ISSA - Worldwide Cleaning Industry Association www.issa.com
  • JFMA - Japan Facility Management Promotion Association www.jfma.or.jp
  • MEFMA - Middle East Facility Management Association www.mefma.org Unifying the facility management industry in the Middle East and promoting excellence in the management of facilities. Conducts research, provides educational programs and helps FMs develop strategies to manage human, facility and real estate resources.
  • MFS - Maintenance and Facility Management Society of Switzerland www.mfs.ch
  • NAIOP - National Association of Industrial & Office Properties (US) www.naiop.org
  • NARPM - National Association of Residential Property Managers (US) www.narpm.org
  • NPMA - National Property Management Association (US) www.npma.org
  • PMI - Project Management Institute (US) www.pmi.org
  • PRSM - Professional Retail Store Maintenance Association (US) www.prsm.com Helping retail facilities professionals make informed business decision by delivering best practices, education, forums and partnerships. Its active retail and vendor membership works together to meet the ever-changing demands in retail facilities. ?
  • RICS - Royal Institution of Chartered Surveyors (UK) www.rics.org With membership that includes Facility Managers and Property Managers, RICS is the world's leading professional body for qualifications and standards in land, property and construction. Attaining RICS status is the recognized mark of property professionalism.
  • ROFMA - Romanian Facility Management Association www.rofma.ro
  • RFMA - Restaurant Facility Management Professionals (US) www.rfmaonline.com Representing restaurant facility professionals and vendor companies. Helps to define the core competencies for meeting the high standards of knowledge and skill that have become critical to the success of the restaurant facility management industry.
  • SAFMA - South African Facilities Management Association www.safma.org.za Represents the FM industry with a diverse membership comprising of FM organizations, in-house operatives, consultants, training organisations and service providers. Supports, represents and advances the FM industry through awareness and a common voice.
  • TEFMA - Tertiary Education Facilities Management Association (Australasian) www.tefma.com Represents members in university, polytechnic, technical and further education institutions in Australia, New Zealand, Hong Kong and Singapore. Workshops for FMs, an annual conference, benchmarking survey, publishes guides and a newsletter. ?

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  • 22 June 2012
    Seminar @ SIMA 22 June 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 23 June 2012
    Seminar @ SIMA 23 June 2012 08:00 AM to 09:15 AM

    "Procuring Success" For either supplies or Facility Managers, this will introduce techniques to improve the results of procurement

  • 19 July 2012
    Seminar @ Total Facilities Live 19 July 2012 04:00 PM to 05:00 PM

    Strategic Facilities Management - Get Results This two-part seminar covers 4 key topics to success: communicating to Influence,