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Critical Facilities - Risk Management: The Human Factor
Building Operating Management Magazine
In critical facilities, failure isn't an option. Preventing failure means focussing on the most likely issues, the human issues.
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My Twitter Updates

New blog post: Facility Department Marketing Ideas http://blog.fminsight.com/management-and-leadership/facility-department-marketing-ideas/
New blog post: Sparring Partners : Outsourcing May Not Equal Partnership for Facility Managers or Suppliers http://bit.ly/8X0R2k
New blog post: Rewards and Penalties can lead to Bad Behavior http://bit.ly/8Z5qgU
My latest article featured in BOM Magazine - on Outsourcing Partnership. I take a hard look at it. http://tinyurl.com/2dp7frf #outsourcing

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Credits
Speaking Credits PDF Print Email

Michel has appeared at Canadian and US industry conferences, including BOMA, IIDEX/Neocon, PM Expo and the Total Facility Management Conference on performance management, customer service and outsourcing, trends and challenges in Real Estate operations, Green buildings and chargeback. He has delivered courses on writing & presentations for facility and building management personnel, strategic planning and technology solutions and a customer satisfaction seminar for the US General Services Agency. 

Please see below for a complete list.
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Publication Credits PDF Print Email

Michel has published articles in US, Canadian and Middle East based Facility and Property Management magazines. His articles have dealt with getting performance, re-engineering, transition and implementation, developing and evaluating RFP’s, communications, customer service, general management, leadership and other FM topics.

Please see below for a complete list.
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Member, International Facility Managers Association (IFMA)  - Member, Canada Green Building Council (CaGBC)  -  Member, Canadian Association of Management Consultants (CMC)