Measuring results is the best way to improve what you are doing. This is the core of almost all quality management systems and benchmarking is a form of measurement - where you measure against something else to see where you are lagging, identify the areas and take corrective action.

Benchmarking should be a learning process, however, not just a measurement exercise. It's a starting point for continuous improvement.

Being successful means getting what you need from your service provider after they start working for you - not just during the procurement phase. Establishing a Performance Management (KPI) Framework up-front will ensure you get what you need from your supplier.

Measuring Performance is only part of the job. Tracking, reporting and managing the results is an important part of any KPI framework. The best way to do this is with easy to read dashboard reporting.

KPI's and Dashboards aren't just for outsourced or out-tasked services. They apply to in-house activities as well.

Looking for KPI's to use in your organization? There are many typical KPI's, but to be effective, you need to develop the key ones based on your own organization's objectives. We can help you to develop your own specific KPI's that will meet your needs, give you information you can use to manage and make decisions and drive results. Email us to see how we can help.

Real Estate costs money, and money is the bottom line for any company. Facilities Managers who recognize this fact are in a better position to raise the profile of the Facilities department and contribute to the success of the company by accurately establishing facility related costs and positioning the information for better corporate decisions.