Enhancing Services for your facilities and real estate assets are important to your group as well as the core business of the organization you serve. Facilities are a key part of any organization's success and good service, whether it's to commercial tenants or to internal staff, departments, production or other occupants, will help your organization succeed while increasing the reputation of you and your facilities department.

Our experience in operating buildings and facilities in large distributed portfolios both in-house and as an outsourcing provider as well as our external, non-biased viewpoint will help you enhance service in all areas, providing your team with better tools not only to deliver good service, but to monitor and adjust to improve results.

Examples include:

• Customer service Training for your technicians, managers and admin staff.
  
• Developing customer service related procedures and policies as well as modifying existing proceedures to make delivering customer service easier.
  
• Communication training, both for meetings, presentations and written communication - your team's image and ability to communicate are important to great service and to your reputation. Communicating well also helps you get approval for your business cases, capial justifications, initiatives and ideas.
  
• Customer / Occupant / Tenant Satisfaction surveys - developing questions and conducting surveys, including analysis and action plans to enable you to improve services - this is part of a good quality assurance plan.
  
• Operational review to identify improvements that will enhance customer service, including leading practices.
• Review your current FM Systems and processes to ensure they are effective, your staff are able to use them to their benefit to give good results without wasting costs or resources. This includes CMMS ,CAFM, Help Desk and other FM systems.
  

Many of our individual services can help you develop a stronger Customer Service approach among your staff and with your processes and systems, however a customized service scope will usually give you the best results, so please contact us to discuss your needs, or even help identify your needs, and we can build the right services for you, whether they are small and short projects, or larger long term projects.

Contact Michel now by email or phone to discuss. Click here to visit our contact page.