Training & Education

trainingAre you holding a quarterly or annual meeting with your global, regional or local Facilities team?

Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?

For FM Staff

Michel can deliver targeted training or a motivational Keynote from the heart of an FM. Your team can benefit from a short seminar, half or full day workshop or even a facilitated brainstorming or problem solving session to help you get better results.

For Associations

Michel's seminars are a mix of practical information and inspirational message to help Facility professionals in any industry gain useful information and leave motivated to make changes, helping to Drive The Shift in Facilities Management.

The fact that Michel is a published author is an added draw. Michel has spoken at IFMA's World Workplace, BOMA' International Conference, Professional Retail Store Maintenance National Conference,  the International Sanitary Supply Association National Conference, PM Expo, IIDEX/Neocon and others. His seminars are well attended and well regarded by participants.

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Testimonials

Thank you very much for the informative session.  I believe you presented a very "realistic" approach that I've often seen overlooked."  - GW

"I thought the seminar was very good, a lot of good information on where the focus should be and additional materials you'll need to get you the desired results!" - RD

"I very much enjoyed your presentation and found it very informative. " - MS

Your seminar was excellent and informative. I appreciated the information presented as it was very useful. - WW

Throughout the 3 days it brought stuff to the surface and gave great ideas to take back to the working environment. I have left with 70 points ofr consideration and implementation. - TS

Thank you for an enjoyable 3 days of great learning and participation. I feel the knowledge I gained gave me tools to change views at the office. - CB

"I'd like to thank you for facilitating our meeting. Not only did you keep us on the ‘clock' but your probing questions and summary of discussions will contribute to a better product" - A.M.

"Thank you very much for an informative and in-depth workshop, Michel. The focus on specific Facility and Property Management examples and references made it easy to relate the topic of communication with what I do every day and how important it really is. Your enthusiasm, background and experience in Facilities Management came through during the workshop and strengthens the tips and techniques on how to communicate better. - M.T.

My staff have been coming to me to let me know how they are implementing the ideas you showed us. Your class has been a success. - G.L.

"Your Workshop was absolutely overwhelming. It far exceeded my expectations and has been a tremendous learning experience. You have proven to me that the old saying that "old dogs can't learn new tricks" is but a myth.  I have acquired a new skill set that will further enhance my career. - H.F.

 

About Michel Theriault : Driving the Shift in Facilities Management

Michel is a practitioner in Facility/Property Management with a passion for the profession and a track record successfully managing Facility and Property operations in-house, as an outsourced integrated FM provider and a service contractor. As an independent consultant, his experience helps Facility Managers assess, analyze, plan and implement initiatives to improve results.

His work, seminars, articles and his recent book stress the strategic and management aspects of facility management as important to leverage for existing technical and tactical knowledge.

The Facility Manager

Michel has experience in large corporations and smaller companies ranging from in-house service delivery to subcontractor services to the largest Facility Management outsourcing provider in Canada as Director of Facilities.  Michel is a long-time IFMA member and holds the Real Property Administrator (RPA®) designation from BOMI and is LEEDAP certified.

The Author

Michel has written the book "Managing Facilities & Real Estate" , contributed articles to FM magazines in the UK, Canada, USA, Hong Kong, and the Middle East.

The Speaker

Michel has spoken at IFMA's World Workplace, BOMA' International Conference, Professional Retail Store Maintenance National Conference,  the International Sanitary Supply Association National Conference, PM Expo, IIDEX/Neocon and others. He has delivered FM workshops, including in the Middle East,  and his seminars are well regarded by participants.

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Benchmarking Even if you think you are doing everything right, how do you know unless you compare? No organization is the best at everything and the same is true for yours. So, if you aren’t benchmarking, you can’t possibly be doing everything you should be doing.
Service Contract Reviews A Service Contract Review by an independent third party can help you ensure that you are getting the services you expect, that your contract documentation, including procurement, pricing, measurement and management, are delivering the best value and even establish the best approach for a renewal or re-bid.
Personal Coaching Coaching is a standard business approach to help managers and leaders with their development and with specific elements of their job. A confidential third party who isn’t invested in the organization’s politics or imbedded culture guides you or your staff through ideas and options with an un-biased, broad based view that helps you look at things more objectively.
Training & Education Are you holding a quarterly or annual meeting with your global, regional or local Facilities team? Need something to pump up your staff, give them training on strategic, leadership or management approaches in FM or help them collectively deal with an issue?
FM Systems Implementation Implementing Property Management and Facilities systems including CAFM, CMMS, Work Order management and Help Desks can sometimes be the single most important thing you can do to improve service, reduce costs and preserve your assets, including reducing future costs.
Team & Meeting Facilitation Finding solutions,developing ideas, brainstorming or holding an annual staff session is easier with an external facilitator to draw out results and shephard discussion, giving your better value, less wasted time and full participation.
Business Cases Effective Business Cases that get the results you need are not easy. They take research, analysis and strategy, not to mention a well crafted and written document that gets the point across and influences your boss, board of directors, council, CFO and anyone else who has the ability to accept or reject your business case.
Satisfaction Surveys Satisfaction Surveys provide you with key information about your FM services to help you make decisions and improve services. Strategic Advisor develops and implements surveys for Facility and Property Managers. This includes Customer Satisfaction Surveys, Employee Satisfaction surveys, Tenant opinion surveys and more.
Asset Management Services Asset Management delivers results by integrating all aspects of managing properties It provides overall management of the facility maintenance, capital planning, repair and replacement strategies, energy cost reduction strategies and more. It helps you develop a strategy to manage your facilities and maintain asset value, minimize costs and ensure your facilities serve your core business effectively.
Writing & Presenting for FM Communicating clearly is important to get your ideas across, influence others, look professional and get better results. Yet most Facility Managers and Property Managers have never had formal training in this important area. Get better results by understanding how to create clear, compelling and influencial communications.
Transition & Change Transitioning can include internal organizational changes, implementation of systems, outsourcing, out-tasking or subcontracting initiatives.
Strategic Planning Strategic planning implies looking at the future, but most managers are so busy dealing with operational issues, personnel issues, customer service and the day-to-day facility requests and issues. If you want to improve or change your organization or your facilities and buildings, you need a solid strategic plan that maps the requirements, benefits, risks, issues and implementation plan so you can get approval and move forward.
RFQ / RFP Procurement Well structured Request For Proposals (RFP) get the best results for your contracting initiative. They are harder to develop than it seems, and often internal staff are too busy with other initiatives or are too close to the services to effectively develop the RFP's. You end up living with your service contracts for several years at a time, so you want things to go smoothly.
Customer Service Customer service is just as important in an internal service delivery model as it is with externally facing services. It's often even harder to achieve, however, and can have a significant impact on the customer satisfaction food chain, since what you deliver affects the productivity and success of those receiving your services.
FM Assessments Is your FM organization and systems giving you what you need? Are you up-to-date on the leading practices and what you could be doing differently? A review can help you fine-tune or completely revamp your organization and systems.
Policies & Procedures Consistent and effective results require well developed policies and procedures that not only meet the needs of the service, they are easy to understand and implement. The benefit of documenting them is to provide training material, consistency and an auditable process you can measure for performance.
Performance Management Managing performance is the most important thing you can do to improve your service and processes. If you don't measure results, you don't have solid management information that enables you to make decisions and improvements that lead to your success.

The problem is identifying the right measures that won't drive the wrong behaviours and then effectively reporting, analyzing and acting upon the results.
Outsourcing Decision Outsourcing can be a viable business model. Your organization may or may not benefit from outsourcing, however your success depends on effective analysis, decision-making and implementation. We help you assess the benefits and identify the costs and risks of this important decision. The exercise can also help you identify what you can do internally instead of outsourcing.

You can download brochures from our main Services page.

Facilities Leadership : Webinar Series

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Where is Michel Next?

  • 22 Jun 2012
    Seminar @ SIMA 22 Jun 2012 03:00 PM to 04:00 PM

    "Winning Enough Business? Write Better Proposals" This seminar is essential for suppliers in the FM industry.

  • 08 Jul 2012
    FM Workshop @ Singapore 08 Jul 2012 to 10 Jul 2012

    "Facilities Management - From Maintenance to Management" 2 Day Workshop with strategies, approaches and Leading Practices

  • 19 Jul 2012
    Seminar @ Total Facilities Live 19 Jul 2012 04:00 PM to 05:00 PM

    "Strategic Facilities Management - Get Results" This seminar covers 4 key topics to success: communicating to Influence,